Terms and Conditions Date: 19th December 2017
Smarter Surfaces – 13 Garville Mews Rathgar, Dublin, Ireland
This website belongs to SWWBP LTD trading as Smarter Surfaces. By using this website you hereby agree to be bound by our terms and conditions.
Smarter Surfaces and Smart Wall Paint (“trademarks”) displayed on this website are registered and unregistered trademarks of Smarter Surfaces. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
Shipping & Delivery
Any order placed with Smarter Surfaces will be delivered within the timeframe selected, provided that the details that the customer provides are correct. Deliveries are handled by carries including but not limited to TNT, UPS and DHL (dependent on the delivery option you choose) and will only be delivered to a physical address. Our couriers require that all deliveries be signed for by the receiver, or by someone on behalf of the receiver. Please make sure that someone is present to sign for your parcel. If after two attempts at delivery the goods are not accepted an additional delivery charge may arise, you will be advised if this happens and you may be required to pay this additional amount to cover this cost.
Privacy & Security
Smarter Surfaces does not share any of your personal information with any third party. Smarter Surfaces also does not store any of your credit card information. Should you choose to create an account on one of our websites, your personal information will be stored on our secure server. We currently use Realex Payments and PayPal as our secure 3rd party payment providers as secure payment processors.
Returns process and refund policy
At Smarter Surfaces™, we try our very best to ensure customers are completely satisfied with their orders. If for any reason, you need to return goods to us, please follow the steps below.
For your peace of mind, you can return your unused, undamaged Smarter Surfaces purchase to us and we will refund the purchase price of the product(s) less the shipping charges incurred by Smarter Surfaces. Customers who wish to return their order must notify us within 14 days of purchase. Products must then be returned to our warehouse within 14 days, following this notification, for Europe and within 21 days for Australia, Canada and USA.
If you wish to do so, please follow the steps below:
- Email [email protected] explaining the reason for your return. Please also state your order number.
- A support agent will request that you return the items to our headquarters. The goods will then be inspected to ensure they are of merchantable quality.
- Please note, most domestic postal services will not accept paint and/or liquids and you may have to return the goods using a courier.
- Once the goods are confirmed to be in a resellable condition, we will happily issue you with a full refund less the shipping costs incurred by Smarter Surfaces
Returns process and refund policy for products that include Smart Wall Paint (in white or clear):
Smart Wall Paint is considered a dangerous good because of the sensitivity of some of its ingredients. Due to the regulations surrounding the transportation of dangerous goods, this can make it difficult to return kits containing the product via courier or regular post. Should you decide to cancel or change your order before it has arrived, we recommend that when it does, you refuse delivery from the courier. In doing so, the goods will be directly returned to us.
Should you decide to cancel or change your order after it has been delivered and accepted by you, we cannot take responsibility for its return.
Unfortunately we are unable to issue a refund unless your items have been returned to us successfully.
Please contact our support agents if you have any other questions about our returns process.
Ordering on one of Smarter Surfaces websites is done by adding products to your cart, then using the check out facility to stipulate a payment method and delivery address.
Smarter Surfaces reserves the right to refuse service, cancel orders, and terminate accounts at the company’s discretion.
Quotations and Orders
A quotation for goods or services is valid for 30 days from the date when the buyer receives the quotation, unless otherwise agreed in writing. The quotation is invalid if the buyer does not accept the quotation unconditionally by placing a written order within 30 days.
All goods purchased from Smarter Surfaces must be applied within 6 months from date of purchase, goods not applied within 6 months will not be refunded or replaced.
For Films & Wallcoverings: Any damage to the product must be reported prior to installation any damage reported after installation will not be covered by warranty.
Limited of Liability
The maximum liability for any claim related to the goods shall not exceed the purchase price of the goods.
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products.
Smarter Surfaces will work with you to resolve any issues should they arise. Please email [email protected]
However, complying with the European Union Online Dispute Resolution (ODR) service, should you feel you need to escalate a dispute you can do so via the ODR Portal below.
If you created and account when ordering your order details and history may be viewed on the Order section of the Account Page.
Updating Account Information
Customers may update their personal information on the Account Page.
We welcome all comments, feedback, information, or materials, which you submit to us through or in conjunction with this site. Please note that your Feedback shall be considered non-confidential and become our property. By submitting your Feedback to us, you agree to a no charge assignment to us of all right, title and interest in copyrights and other intellectual property rights on a worldwide basis to your Feedback. We shall be free to use your Feedback on an unrestricted basis.
Should you provide us with feedback and request that we not use it in the future, we will respect your decision and work with you to ensure your needs are met.
Consent to Use Submitted Photograph(s)
Smarter Surfaces agrees that you own the copyrights in the photograph(s) to be submitted and hereby grant Smarter Surfaces permission to use your photograph(s) in the manner described below.
I hereby grant to Smarter Surfaces the royalty-free right to use and re-use, publish, reproduce, distribute, display, and create derivatives of, said photograph(s), in any manner, in whole or in part, modified or altered, either by themselves or in conjunction with other photographs, in any medium or form of distribution whatsoever, whether electronic, digital, internet, print, or otherwise, and for any purposes whatsoever, including, without limitation, all promotional and advertising uses for Smarter Surfaces products and/or those products of its subsidiaries or parent, and for other trade purposes, as well as using my name in connection herewith, if Smarter Surfaces so desires. I understand and agree to the terms of this Release and Consent to Use Submitted Photograph(s).