Delivery & Returns
We work with a network of global courier services to offer you the best shipping options available. If you place your order before 12.30pm GMT on Monday to Friday, our warehouse will process your order the same day. Orders placed after 12.30pm GMT, will be processed on the next working day. Orders made on Saturday and Sunday are processed on Monday morning.
Like all online businesses, we use third party global courier companies to collect and deliver your goods to you.
When the goods leave our warehouse, the courier company has responsibility to deliver it to you. Whilst we can give estimates of when your delivery will arrive, based on the courier company’s information to us, we cannot guarantee their performance, as they are a separate company.
We will liaise with the courier company in the unlikely event of any delays to ensure you know what is happening with your delivery, and to ensure you receive it.
Customer care is very important to us so we will do everything in our power to ensure your satisfaction.
The table below outlines safe estimates for delivery times. Please note: the number of days refers to working days only.
|Region||Express Shipping||Free Shipping (only on minimum orders of $179)|
|Australia||2-4 days||5-6 days|
For more information on delivery times in other locations please Click Here
Returns & Refunds
At Smarter Surfaces™, we try our very best to ensure customers are completely satisfied with their orders. If for any reason, you need to return goods to us, please follow the steps below.
Returns process and refund policy for products that include Smart Whiteboard Paint (in white or clear):
Smart Whiteboard Paint is considered a dangerous good because of the sensitivity of some of its ingredients. Due to the regulations surrounding the transportation of dangerous goods, this can make it difficult to return kits containing the product via courier or regular post. Should you decide to cancel or change your order before it has arrived, we recommend that when it does, you refuse delivery from the courier. In doing so, the goods will be directly returned to us.
Should you decide to cancel or change your order after it has been delivered and accepted by you, we cannot take responsibility for its return. We can only issue a refund once the goods have been returned to us and reviewed.
Returns process and refund policy for Smarter Surfaces™ products:
For your peace of mind, you can return your unused Smarter Surfaces purchase to us and we will refund the purchase price of the product(s). Customers who wish to return their order must notify us within 14 days of delivery. Products must then be returned to our warehouse within 14 days, following this notification.
If you wish to do so, please follow the steps below:
- Email firstname.lastname@example.org explaining the reason for your return. Please also state your order number.
- A support agent will request that you return the items to our headquarters. The goods will then be inspected to ensure they are of merchantable quality. Please note, most domestic postal services will not accept paint and/or liquids and you may have to return the goods using a courier.
- Once the goods are confirmed to be in resellable condition, we will happily issue you with a full refund for the amount of the items.
We ask that the customer be responsible for all shipping charges. No unpaid returns will be accepted. Note: In the unlikely event that the items are damaged by the carrier, you will be able to file a claim with the delivering carrier for the full cost of the items damage
Please contact our support agents if you have any other questions about our returns process.
To avoid any trouble in the returns process, if you are unsure of the quantity of the products that is suitable for your area, please get in touch with our team and they will be happy to advise you.
Do I need to pay additional import fees?
Import taxes are covered by Smarter Surfaces. If you are charged by our courier please contact us at email@example.com and we will assist you in getting a refund for these fees.